Refund policy
Satisfaction Guarantee
We strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your gummies supplement, we are here to help.
Return Eligibility
- Time Frame: You have 30 days from the date of purchase to return your product.
- Condition: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
- Receipt: A valid proof of purchase or receipt is required.
Return Process
- Contact Us: Email our customer service team at [your contact email] with your order number and reason for the return.
- Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item: Please send the product back to us using the address provided in the return instructions. Ensure the RMA number is clearly marked on the package.
Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [your contact email].
Non-Returnable Items
Certain items cannot be returned, including:
- Products purchased more than 30 days ago
- Products that have been opened or used
- Gift cards
Contact Us
For any questions regarding returns, please contact our customer service team at tassnimh@gmail.com